FAQ
Got questions about storing your wine with VinBox? You’re in the right place.
Our FAQ page covers everything you need to know – from storage conditions
and security to access policies and membership details.
If you don’t see what you’re looking for, feel free to reach out – we’re always happy to help!
Why store your wine with us?
Great wine takes time. Some reds—like Bordeaux or Cabernet Sauvignon—can take 5 to 15 years to reach their peak. Our facility gives your bottles the time and ideal conditions (55° and humidity between 60%-70%) they need to age flavorfully and gracefully, without cluttering your home. For about 30 cents per bottle per month, less than the cost of a cork, it’s a smart and affordable way to grow and properly age your wine collection.
What size lockers do you offer
Our standard lockers are 8, 16, 24 and 36 cases. We also have the ability to build any size locker to fit your needs!
How do I store my wine in the locker?
First and foremost, locker capacity is based on using our heavy duty cardboard storage boxes. Original wood cases(OWC) come in many different sizes so if you opt to keep them in the OWC you may need to go up a locker size to accommodate your collection.
You can opt to store your collection in cases or we do offer racking options.
Can I have my wine shipped directly to my locker?
Yes! You can have your wine delivered directly to our facility. We will either put it in a delivery locker for you to retrieve at your convenience or, if you enroll in our inventory services, we will put the wine in your locker and enter it into inventory as we do so!
Tell me about the inventory service!
Sure! We will organize and inventory your wine collection using Cellar Tracker software. The set up fee ($50) is waived to all new members during our first three months and the cost per bottle is reduced to $.50 per bottle inventoried.
Benefits of Cellar Tracker:
- Full Inventory at Your Fingertips
- Know exactly what you own—where it is, how many bottles you have, and when they’re ready to drink—all from your phone or computer.
- Aging Guidance & Drink Windows
- CellarTracker shows you when each bottle is expected to hit its peak, based on community tasting notes and expert reviews. No more guessing when to open that 2009 Bordeaux.
- Know the Value of Your Collection
- CellarTracker helps estimate the current market value of your wine collection, which is perfect for insurance purposes or just tracking your investment over time
- Reclaim Your Space at Home
- Let your wine breathe—somewhere else. Free up cabinets, closets, and garage space while your wine is cared for professionally. You enjoy your home. We’ll handle the aging.
- Never Lose a Bottle to Time
- Helpful for avoiding spoilage or letting something sit too long.
Is my collection safe?
Yes…in every sense of the word!
- We offer state of the art security. All persons entering the facility will be required to enter a unique code to unlock both levels of entry doors. In addition, our security system employs AI and optional facial recognition to add maximum security layers to your investment. Almost every square inch of our facility is monitored via high-definition AI cameras as well!
- We have a redundant chilling system that will adequately keep our facility at 55 degrees even if one of the units fails. Both units are monitored 24/7 via an AI based diagnostic system. In addition to the chilling system we also employ a redundant humidification system if needed!
- An onsite generator provides backup power in the case that we lose power for an extended period.
Reserve Your Cellar
Hours of Operation:
Mon-Fri 9am-5pm
Saturday 10am-5pm
Off hours access available by request
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